Terms and Return Policy

Our return policy is for store credit only.

Items are eligible for return if:

All items are un-worn, un-washed, un-altered and have the original tags still attached.

Items are received with 10 days from the date the item was received.

All items are free of make-up, deodorant, perfume, or other stains.

ALL sale merchandise, Custom Orders, and Pre-ordered Items are FINAL SALE and cannot be returned or exchanged.

If the item was purchased using a gift card / promotion code / discount code, all items in your order cannot be refunded.

Shipping charges are non-refundable. Orders originally shipped with FREE SHIPPING will have the shipping charges removed from the return credit (based on total order amount).

If you would like to exchange sizes or styles, please place a new order.

If your return does not meet the above criteria, do NOT attempt to return it. It will be shipped back to you and is subject to additional shipping costs.

If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service jamesandlottieclothing@gmail.com. All claims must be made within 10 days of receiving the item.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

Once we receive your items they will be processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.

Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via e-mail at jamesandlottieclothing@gmail.com